Privacy Policy

This policy explains what personal information Stars CE collects when you use starsce.com, why we collect it, how long we keep it, and what you can ask us to do with it.

Information we collect

• Account information — name, email address, licence type and jurisdiction, provided when you register.
• Course records — modules started and completed, assessment results, and certificates issued. These form your transcript and we are required to retain them.
• Technical information — IP address, browser type and pages visited, collected automatically to keep the service secure and working.

How we use it

We use your information to deliver courses, maintain your credit transcript, issue certificates, respond to support requests, and meet our record-keeping obligations as an education provider. We send service messages about your enrolments, and course announcements you can unsubscribe from at any time.

We do not sell personal information, and we do not share it with third parties for their own marketing.

Retention

Course completion records are retained for the period your accrediting body requires, which is commonly between four and seven years. Account information is retained while your account is open and for a reasonable period afterwards. Technical logs are retained for a short operational period and then discarded.

Your rights

Depending on where you live, you may have the right to access a copy of your information, correct inaccuracies, request deletion, object to certain processing, or receive your data in a portable format. Deletion requests cannot extend to completion records we are obliged to retain.

To exercise any of these, contact [email protected]. We respond within the period the applicable law allows, and will tell you if we need to verify your identity first.

Security

Access to personal information is limited to staff who need it. Data is encrypted in transit, and administrative access requires multi-factor authentication. No system is perfectly secure, and we will notify affected users and regulators where a breach requires it.

Changes to this policy

If we change this policy materially we will update the date above and, where the change affects how we use your information, notify registered users by email.

Contact

Privacy enquiries: [email protected]. General support: [email protected].